Frequently Asked Questions
Everything you need to know about your Berner Kühl experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Are your materials sustainably sourced?
At Berner Kühl, we prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to ethical labor and environmental standards.
Can I modify or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order enters our fulfillment process and cannot be changed.